Councillor wants to improve notification, customer service during water main breaks
[Excerpt] By Scott Strasser
Calgarians should be notified faster and kept better apprised when their water supply is threatened, argues one city councillor.
In notice of motion at next Tuesday’s executive committee meeting, Ward 1 Coun. Sonya Sharp wants city administration to review and strengthen the city’s current customer service standards for when essential water services are disrupted, when service will be restored and where they can access water in the interim.
Her motion also requests a summary of current practices and performance targets for managing water-related disruptions — such as water main ruptures or boil-water advisories — and a comparison of Calgary’s methods of public notification during such emergencies with other jurisdictions.
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